Sachbearbeiter im Kundenservice / in der Auftragsannahme (m/w/d)
Core
Process incoming orders and customer inquiries via phone, email, fax, and online shop to ensure order fulfillment and high customer satisfaction.
Role type
Customer service and order processing specialist
Builds
Order fulfillment and customer service operations
Domain
Retail / E-commerce
Required skills
Order processing, ERP system operation, telephone customer support, complaint handling, master data management, commercial order processing
Preferred skills
Typing speed, MS Office proficiency, initiative, service-oriented mindset, structured work approach, stress tolerance
Technologies
ERP systems, MS Office
Responsibilities
Accept and process orders, handle customer inquiries and complaints, maintain master data, perform commercial order processing
Seniority
Entry-level to Mid-level, hands-on IC
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