Robotron Datenbank-Software GmbH: Second Level Analyst mit Schwerpunkt Energiewirtschaft (m/w/d)
Core
Second-level support analyst for Robotron's software solutions serving the energy sector, handling complex incident resolution and customer communication.
Role type
Second-level support analyst
Builds
Software solutions and support services for energy industry clients
Domain
Energy sector IT services
Required skills
Linux/Unix and Windows systems administration, Oracle Database (SQL, PL/SQL), incident management, deployment, project team collaboration
Preferred skills
ITIL processes, SCrum, patch and release management, energy data management
Technologies
Linux, Unix, Windows, Oracle, SQL, PL/SQL, SaaS, Cloud
Responsibilities
Act as the responsible contact person for customers, research and resolve complex technical issues using support systems, deliver software solutions, collaborate with development teams, participate in deployment and project teams
Seniority
Professional, Young Professional