Application Support Practitioner
Core
Provide second-line support, incident triage, and continuous improvement for business-critical aircraft maintenance and support systems.
Role type
Application Support Practitioner (Second-Line)
Builds
Air Maintenance & Support Systems applications
Domain
Defence, Aerospace, IT Operations
Required skills
Red Hat Linux troubleshooting, Oracle database administration, API integration (MuleSoft, SSIS), microservices architecture, root cause analysis, SLA management, system monitoring, patching and upgrades
Preferred skills
None stated
Technologies
Red Hat Linux, Oracle, MuleSoft, SSIS, APIs, microservices
Responsibilities
Investigate and resolve application incidents within SLAs, proactively monitor application health and performance, deliver second-line support to end users, maintain knowledge base, identify trends and drive service improvements
Seniority
Mid-level, hands-on IC