Workforce Operations Manager
Core
Lead and optimize staffing operations for a multi-state service organization, overseeing a team of Staffing Liaisons to align workforce capacity with client needs.
Role type
Senior Workforce Operations Manager
Builds
Scalable workforce strategies and operational efficiency for a multi-state service organization
Domain
Healthcare / Human Services / Staffing
Required skills
People management, workforce planning, staffing optimization, data analytics, forecasting, KPI development, process improvement, stakeholder collaboration
Preferred skills
Recruiting or talent acquisition experience, proficiency with workforce management systems and scheduling platforms
Technologies
Workforce management systems, scheduling platforms, CRM tools, reporting applications
Responsibilities
Lead, coach, and develop a team of Staffing Liaisons; Develop and implement workforce planning and staffing optimization strategies; Analyze workforce and service delivery data to identify trends and gaps; Establish and monitor KPIs and dashboards; Collaborate with Clinical, Recruiting, and Scheduling teams; Optimize workflows and operational systems.
Seniority
Senior, hands-on IC