Senior Debt Collection Specialist (f/m/d) Focus: Belgium
Core
Senior expert leading Belgium debt collection operations, handling complex cases, legal inquiries, and driving process improvements.
Role type
Senior IC debt collection specialist (Belgium focus)
Builds
Debt collection cases and processes for Belgian B2C and B2B clients
Domain
Financial services / Debt collection / Belgian regulatory compliance
Deliverable
client delivery
Required skills
Belgian debt collection law expertise, complex case management, B2C/B2B communication, CRM data management, process optimization, regulatory compliance
Preferred skills
AI tool usage, NVI basis certification, international service provider experience
Technologies
CRM systems, MS Office (Word, Excel, Outlook)
Responsibilities
Maintain expertise in Belgian collection law and regulations; Communicate with consumers, clients, and third parties via phone, email, chat, and letter; Handle complex legal inquiries, disputes, and complaints from authorities; Act as primary interface with external service providers; Process cases and maintain accurate CRM records; Identify process gaps and drive continuous improvements
Seniority
Senior, hands-on IC