Specialist Technical Support - Monitoring Portal (all genders)
Core
Providing first and second-level technical support for partners and distributors regarding the commissioning and setup of cloud-based products.
Role type
Technical Support Specialist (SaaS/Cloud)
Builds
Cloud-based monitoring products for renewable energy sector
Domain
Renewable Energy / SaaS
Deliverable
client delivery
Required skills
Technical support, cloud product setup, ticket system management, bug tracking, error analysis, cross-functional collaboration
Preferred skills
Renewable energy domain knowledge
Technologies
Cloud-based products, Ticket systems, Bug tracking systems
Responsibilities
Handle first and second-level support via phone and email, answer customer inquiries, log unresolved issues, perform error analysis, develop solutions with development team