ServiceNow Experte mit ITSM Fokus (m/w/d)
Core
Architecting and implementing IT Service Management (ITSM) processes and solutions on the ServiceNow platform to support business operations.
Role type
ServiceNow ITSM Architect / Implementation Lead
Builds
ITSM process architecture, workflows, and integrations on ServiceNow
Domain
IT Service Management / Enterprise Software
Required skills
ServiceNow platform expertise, ITSM process management, ITIL framework knowledge, requirement analysis, project management, agile methodologies, stakeholder collaboration
Preferred skills
ServiceNow Certified System Administrator, ServiceNow Implementation Specialist, advanced ServiceNow customization
Technologies
ServiceNow, ITIL
Responsibilities
Design and implement ITSM process architecture on ServiceNow, lead implementation projects including integrations and configurations, conduct requirement workshops with business stakeholders, support platform releases and upgrades, apply agile methods for continuous platform development
Seniority
Mid-Senior, hands-on IC