Mitarbeiter Customer Support Center - Compressor (m/w/d)
Core
Managing order processing, delivery tracking, and customer account inquiries for heating, climate, ventilation, and refrigeration technology products.
Role type
Customer Support Specialist (Order Management & Account Administration)
Builds
Order fulfillment and customer account management for Mitsubishi Electric Living Environment Systems
Domain
HVAC and Refrigeration Technology
Deliverable
product features
Required skills
Order management, delivery tracking, customer account administration, data entry, customer communication, SAP proficiency, MS Office (Excel, Outlook)
Preferred skills
German and English language skills
Responsibilities
Order entry and tracking until delivery, monitoring delivery schedules and follow-ups, maintaining customer master data and pricing, handling delivery time inquiries, providing phone and written customer support, resolving account discrepancies