IT Support Engineer (m/w/d)
Core
Senior IT Service Desk Specialist providing first-line technical support, incident resolution, and team leadership for end-users.
Role type
Senior IT Service Desk Specialist (Team Lead)
Builds
IT Service operations and Microsoft 365 environment
Domain
IT Support / Enterprise Mobility
Required skills
IT Service Desk support, Microsoft Windows administration, Microsoft 365 management, Remote support tools, iOS/Android device configuration, Team leadership, Process documentation
Preferred skills
Linux basics, Leadership experience
Technologies
Microsoft Windows, Linux, Microsoft 365, Microsoft Office Suite, Remote Support Tools, iOS, Android
Responsibilities
Act as first point of contact for user IT questions and incidents, Optimize IT service and Microsoft 365 environment, Document IT processes and service workflows, Coordinate tasks and manage the IT team, Liaise with internal departments and external service providers
Seniority
Senior, hands-on IC with team leadership