Customer Experience Customer Success Specialist
Core
Lead adoption strategies for Cisco's most strategic enterprise customers, acting as a Technology Evangelist to bridge customer needs with global product teams and drive business outcomes through AI analytics and technical enablement.
Role type
Senior IC Customer Success Specialist (Technical Adoption & Evangelism)
Builds
Technical Adoption Plans (TAP), multi-domain labs, and scalable enablement programs (Accelerators) for high-value accounts.
Domain
Enterprise Networking / AI & Analytics / Digital Transformation
Deliverable
production ML models
Required skills
Strategic account management, Technical Adoption Planning (TAP), AI analytics interpretation, Complex multi-domain architecture design, Executive stakeholder engagement, Cross-functional program leadership, Technical coaching, Product feedback loop management, Lab design and operations, Trend analysis
Preferred skills
Industry trend certifications, Secondary architecture expertise, Roadshow presentation skills
Technologies
Cisco AI models, Advanced telemetry, Multi-domain networking architectures, Accelerators program framework
Responsibilities
Shape and drive sophisticated adoption strategies for large, strategic customer segments using AI analytics; Partner with Sales and CX leadership to co-create adoption journeys for high-value accounts; Orchestrate TAP execution across multiple teams; Run adoption business reviews to anticipate customer needs; Work directly with senior customer leaders to connect Cisco technologies to long-term business ambitions; Design and run complex multi-domain, multi-site labs to de-risk deployments; Bridge customer needs and Cisco's global Business Units to drive product improvements; Lead cross-functional initiatives to scale best practices globally; Mentor senior individual contributors and team leads.
Seniority
Senior, hands-on IC with strategic influence
