IT Service Desk Agent (m/w/d)
Hybrid
Core
First point of contact for IT questions, analyzing, solving, and documenting technical problems for employees.
Role type
IT Service Desk Agent
Builds
IT support services for MEDIAN's 120+ rehabilitation and mental health facilities in Germany
Domain
Healthcare / Medical Rehabilitation
Deliverable
client delivery
Required skills
Windows OS support, Microsoft 365, German (C1), English
Preferred skills
IT training or equivalent qualification, process improvement mindset
Responsibilities
Answer IT inquiries, troubleshoot technical issues, document solutions, share knowledge in training, collaborate with other departments