Bilingual Patient Service Associate (Remote)
Core
Schedules radiology appointments and handles pre-registration calls for patients and referring physicians.
Role type
Patient Service Associate (Scheduling)
Builds
Radiology appointment schedules and patient registration records
Domain
Healthcare / Radiology
Deliverable
product features
Required skills
Scheduling, data entry, multi-tasking, customer service, phone communication
Preferred skills
Medical training, computer literacy
Technologies
Computer systems, office equipment
Responsibilities
Answer incoming calls to schedule radiology appointments, make outgoing calls to patients and physician offices, enter patient data into computer systems, follow standardized scripts for information gathering, escalate calls to supervisors when necessary
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