Assistant Vice President, Technology Services
Core
Lead Tier 2 IT support operations for a global investment manager, providing hands-on technical resolution and team supervision across distributed offices.
Role type
Senior IC Service Desk Supervisor (IT Operations)
Builds
Enterprise IT support services for global investment management staff
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Windows 11 endpoint management, ITSM platform usage, team supervision, incident response coordination, process standardization
Preferred skills
ServiceNow expertise, ITIL v4 Foundation, multi-tenant M365 environment experience, endpoint analytics platforms
Technologies
Microsoft 365, Windows 11, ServiceNow, Azure AD/Entra ID, Intune, Teams, Exchange Online, SharePoint, OneDrive, Nexthink, 1E/Tachyon
Responsibilities
Supervise Tier 2 support engineers and provide day-to-day direction; manage regional ticket queues and ensure SLA compliance; serve as escalation point for complex technical issues; maintain and improve Tier 2 SOPs; coordinate cross-office coverage and standards; conduct performance reviews and coaching
Seniority
Senior, hands-on IC with leadership responsibilities
