Information Technology Specialist
Core
Provide IT support and manage computing environments for administrative, teaching, and research computing in the Faculty of Arts.
Role type
IT Support Specialist
Builds
Computing environments and supporting infrastructure for the Faculty of Arts
Domain
Higher Education / IT Support
Deliverable
dashboards & analysis
Required skills
Client service, System administration (Windows/MAC OS/Unix), Problem solving, Documentation, Front-line support
Preferred skills
Abstract thinking, Adaptability, Teamwork, Time management
Technologies
Windows, MAC OS, Unix
Responsibilities
Respond to client requests for computing assistance, Resolve technical issues or escalate to specialists, Document client requests and work activity, Maintain technical knowledge of current computing systems
Seniority
Mid-level, hands-on IC