Information Technology Technician
Core
Front-line IT hardware specialist supporting computing needs for faculty, staff, and students in Civil and Environmental Engineering.
Role type
IT Technician (Hardware & Helpdesk)
Builds
IT equipment installations, network cabling, workstation deployments, and helpdesk ticket resolutions for the department.
Domain
Higher Education / IT Infrastructure
Deliverable
product features
Required skills
Desktop computer hardware troubleshooting, IT equipment installation, asset management, Active Directory management, ticketing systems, network cabling, server basics, Office 365 proficiency
Preferred skills
IT Service Desk experience, customer service excellence, content management systems
Technologies
Active Directory, Office 365, Ticketing systems, Network equipment, UPS units, Multi-functional printers
Responsibilities
Install and maintain IT hardware (desktops, laptops, servers, printers, AV, security systems), resolve helpdesk tickets, manage departmental cabling and networking, deploy workstations, track equipment assets.
Seniority
Junior, hands-on IC
