Claims & Disputes Specialist
Core
Investigate, resolve, and recover funds for unauthorized, disputed, or erroneous account activity through case support, customer calls, and merchant/financial institution coordination.
Role type
Claims & Disputes Specialist
Builds
Resolved dispute cases and recovered funds
Domain
Banking operations / Financial services
Deliverable
client delivery
Required skills
Customer service, case management, analytical research, data interpretation, regulatory compliance, fund recovery, PC skills, time management
Responsibilities
Call complainants to gather information, self-manage cases with varying deadlines, conduct four-wall investigations, send customer-facing communications, recover funds through merchants and financial institutions, ensure compliance with federal regulations and network rules
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