Senior Software Engineer (ServiceNow Catalog)
Core
Design, build, and maintain ServiceNow catalog items, workflows, and automation to support seamless self-service experiences for business units.
Role type
Senior ServiceNow Catalog Engineer
Builds
ServiceNow catalog items, workflows, and automated processes
Domain
Financial Services / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform expertise, JavaScript, Glide API, HTML/CSS, Flow Designer, Workflow Editor, Script Includes, REST/SOAP integration, unit testing, UAT support, production deployment, root cause analysis, mentoring
Preferred skills
Complex workflow design, ServiceNow security best practices, AI/Gen AI implementation (NLU), Agile project management, ServiceNow employee experience support products (Catalog, Portal, Mobile, WSD)
Technologies
ServiceNow, Flow Designer, Workflow Editor, REST, SOAP, JavaScript, Glide API, HTML, CSS
Responsibilities
Design and develop catalog items with variables and workflows; Configure client scripts, UI policies, business rules, and ACLs; Integrate ServiceNow with external systems; Manage release cycles and deployment; Provide advanced support and troubleshooting; Mentor junior engineers
Seniority
Senior, hands-on IC
