Customer Service Representative - Collections
Hybrid
Core
Support commercial clients by resolving billing and payment concerns, managing past due accounts, and maintaining strong business relationships via phone and email.
Role type
Customer Service Representative (Collections)
Builds
Customer trust and retention for commercial banking accounts
Domain
Banking / Commercial Lending
Deliverable
client delivery
Required skills
Customer service, problem-solving, critical thinking, adaptability, empathy, relationship management, data analysis
Responsibilities
Handle inbound calls and emails regarding invoices and account access, contact customers about past due accounts, analyze account history to determine next steps, document interactions in systems, partner with internal teams
Seniority
Mid-level IC