Operations Manager
Core
Lead a large, multi-functional lending operations team at a Global Capability Center supporting commercial, wholesale, and institutional lending businesses.
Role type
Senior IC Lending Operations Director (GCC)
Builds
End-to-end lending lifecycle services including loan boarding, servicing, collateral management, documentation, and syndications support.
Domain
Banking / Financial Services / Commercial Lending
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
End-to-end lending operations management, operational risk management, talent development, process transformation, regulatory compliance, financial management, stakeholder partnership, team leadership (100+ FTEs), data-driven decision making
Preferred skills
GCC/Captive center leadership, work migration experience, MBA, Six Sigma/Lean, PMP, Agile, intelligent automation/AI/ML exposure
Technologies
nCino, LoanIQ, AFSVision, IDP, RPA, AI/ML platforms
Responsibilities
Own end-to-end delivery of lending operations processes ensuring SLA attainment and quality standards; Manage daily production across multiple lending functions with high transaction volumes; Establish and monitor KPIs, dashboards, and governance routines; Ensure adherence to SOX controls, internal audit requirements, and regulatory expectations; Champion digital transformation initiatives including intelligent document processing and workflow automation; Lead a team of 100+ FTEs building succession pipelines and career pathways; Serve as the senior GCC point of contact for US-based Lending Operations and business line partners
Seniority
Senior, hands-on IC with strategic oversight