TPS Client Advocacy and Events Manager
Core
Leads client advisory engagement, Voice of Customer (VOC) insight, and industry event strategy for Treasury and Payments Solutions to inform strategic decisions and product evolution.
Role type
Senior strategy and client experience manager
Builds
Strategic client advisory groups, event participation portfolios, and executive-level insight reports
Domain
Financial services / B2B client experience / Industry events
Deliverable
dashboards & analysis
Required skills
Client advocacy leadership, Voice of Customer (VOC) methodology, event strategy planning, executive communication, insight synthesis, cross-functional partnership, project management, financial services domain knowledge
Preferred skills
Consulting or program management experience, influencing senior leaders without authority, designing senior-level client forums, trade association management, client listening tools proficiency
Technologies
Client listening tools, analytics platforms
Responsibilities
Design and execute strategic Client Advisory Groups and feedback forums; Drive TPS industry event strategy and evaluate participation opportunities; Analyze feedback from advisory groups and VOC channels to synthesize themes and trends; Produce executive summaries and narrative insights translating client sentiment into leadership-ready materials; Monitor progress on actions informed by client feedback in partnership with business teams.
Seniority
Senior, hands-on IC with strategic influence