Operations Manager
Core
Leading a large, multi-functional lending operations team at a Global Capability Center to support commercial, wholesale, and institutional lending businesses with end-to-end service delivery and operational risk management.
Role type
Senior IC Lending Operations Director (GCC)
Builds
Lending lifecycle functions including loan boarding, servicing, collateral management, documentation, post-close review, and syndications support for US-based commercial, wholesale, and institutional lending businesses.
Domain
Banking / Financial Services / Commercial Lending
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end lending operations management, Operational risk management, Talent development and team leadership (100+ FTEs), Digital transformation and process re-engineering, Regulatory compliance (SOX, OCC, FRB, RBI), Financial management and budgeting, Stakeholder management with US C-suite
Preferred skills
GCC/Captive center leadership experience, MBA or advanced degree, Six Sigma/Lean certification, PMP or Agile credentials, Intelligent automation and AI/ML exposure, Scaling GCC functions
Technologies
nCino, LoanIQ, AFSVision
Responsibilities
Own end-to-end delivery of lending operations processes ensuring SLA attainment and quality standards, Manage daily production across multiple lending functions with high transaction volumes, Establish and monitor KPIs and governance routines, Ensure adherence to SOX controls and regulatory expectations, Champion digital transformation initiatives including IDP and workflow automation, Lead a team of 100+ FTEs building succession pipelines and career pathways
Seniority
Senior, hands-on IC with strategic oversight
