Customer Experience Customer Success Specialist (Remote)
Core
Lead adoption strategy for large, strategic customers with complex enterprise deployments by creating Technical Adoption Plans (TAPs) and leveraging AI-driven insights.
Role type
Senior Networking Customer Success Specialist
Builds
Technical Adoption Plans (TAPs) and customer deployment strategies
Domain
Networking / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Deep networking expertise (Catalyst Center, Catalyst WAN, Spaces, SDA, SD-Routing), Telemetry analysis, AI-driven insights, Technical adoption planning, Executive communication, Cross-functional partnership
Preferred skills
Telemetry/analytics/AI experience for adoption planning, Scalable enablement program building, Industry trend analysis
Technologies
Catalyst Center, Catalyst WAN, Spaces, SDA, SD-Routing
Responsibilities
Lead adoption strategy for large, strategic customers; Create and evolve Technical Adoption Plans (TAPs); Use telemetry and AI insights to identify risks and recommend next steps; Facilitate onboarding sessions, architecture workshops, and executive briefings; Partner with Customer Experience, Sales, and Product teams; Communicate complex technical concepts to executives and stakeholders.
Seniority
Senior, hands-on IC
