Client Operations Process & Delivery Analyst- AI ,Analytics, Implementation
Core
Global Process & Delivery Analyst driving operational excellence, process simplification, and AI-enabled automation for end-to-end commerce transactions and partner business services.
Role type
Senior IC operations and process improvement analyst
Builds
Streamlined commerce processes, automated workflows, and AI-driven operational solutions
Domain
Technology / Commerce Operations / Partner Business Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Global process management, end-to-end case management, operational data analysis, root cause analysis, stakeholder management, project coordination, AI solution translation, vendor performance monitoring, process documentation
Preferred skills
Quote-to-Cash (QTC) expertise, Order Management experience, data visualization, workflow optimization tools, process transformation, operational excellence frameworks
Technologies
Cisco AI Assistant, automation tools, data analytics platforms
Responsibilities
Manage global delivery activities including case intake, prioritization, escalation, and resolution; analyze operational data to identify trends and gaps; identify and implement automation and AI opportunities; support exception management and risk assessment; coordinate ad hoc projects and process changes; monitor vendor performance and drive timely issue resolution
Seniority
Mid-Senior, hands-on IC