Customer Relations Manager
Core
Manage lease receivables collections and account delinquency for Cisco Capital's EMEA portfolio, ensuring cash flow and resolving billing disputes.
Role type
Senior IC collections specialist (lease receivables)
Builds
Cash collections and financial reporting for Cisco Capital financing programs
Domain
Financial services / Leasing / Credit management
Deliverable
client delivery | dashboards & analysis
Required skills
Lease lifecycle management, collections strategy, account reconciliation, credit/debit evaluation, cash forecasting, Excel reporting, stakeholder coordination
Preferred skills
None stated
Technologies
Excel, Word, PowerPoint
Responsibilities
Initiate collection calls and resolve past due issues, perform account reconciliations including suspense cash, manage account delinquency and reduce aging, forecast cash collection, create Excel Aging reports, prepare monthly financial impact reports, coordinate cross-functional teams for customer requests, communicate process improvements to maintain positive customer experience
Seniority
Associate (mid-level specialist)