Customer Experience Customer Success Specialist
Core
Drive adoption and value realization for Cisco Secure Email solutions by building Technical Adoption Plans (TAPs) and acting as a trusted advisor to mid-sized customers.
Role type
Senior Customer Success Specialist (Technical Adoption)
Builds
Technical Adoption Plans (TAPs), demo environments, and customer enablement sessions for Cisco security products.
Domain
Cybersecurity (Secure Email) + Cloud Infrastructure
Required skills
Secure Email solutions expertise, AWS/Azure management, VM deployment, Python scripting, AI tool usage, technical enablement, stakeholder alignment
Preferred skills
Linux administration, Web Security appliances experience, Cisco Secure Endpoint experience
Technologies
Cisco Email Protection, Email Threat Defense, AWS, Azure, Python, Linux, Web Security Appliances, Cisco Secure Endpoint
Responsibilities
Own adoption for a portfolio of mid-sized customers, build and drive TAPs aligned to customer goals, deliver technical enablement through tailored sessions and demos, run and maintain demo environments, maintain customer profiles with AI-driven insights, facilitate alignment workshops, partner across teams to resolve issues and uncover value-driving use cases, inform product development via customer feedback.
Seniority
Senior, hands-on IC
