Leader, Customer Success
Core
Lead a team of Customer Success Managers to drive post-sales adoption, retention, and strategic expansion for enterprise SaaS customers.
Role type
Senior Customer Success Leader (Team Lead)
Builds
Customer success organization and recurring revenue metrics
Domain
Enterprise SaaS, Digital Experience Monitoring, Network Observability
Required skills
Team leadership and development, Revenue management (renewals/retention/expansion), Enterprise SaaS operating models, Technical understanding of IT infrastructure and observability, Executive stakeholder management, Cross-functional collaboration
Preferred skills
Experience with Commercial or Enterprise segments, Knowledge of digital experience monitoring and network path visualization, Strategic account management, Data-driven risk leadership
