Customer Experience Customer Success Specialist - Security
Core
Strategic advisor and technical expert leading targeted engagements to accelerate product adoption and drive measurable business value for Cisco's security customers.
Role type
Senior IC Customer Success Specialist (Security)
Builds
Cisco security solutions (Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, XDR/SNA) and adoption frameworks
Domain
Cybersecurity / Network Security
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Expert-level knowledge of Cisco Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, XDR/SNA; Cross-architecture understanding (SD-WAN, ACI); Lifecycle management of security features; Adoption risk mitigation; Architectural guidance; Documentation of adoption plans and roadmaps
Preferred skills
Master's degree in Engineering or Computer Science; CCIE, CISM, CISSP certifications; Cisco Certified Success Specialist certification; Experience contributing to professional community via presentations or frameworks; Mentoring senior technical specialists; Cross-domain knowledge (Networking, Security, Cloud & AI Infrastructure)
Technologies
Cisco Secure Access, Umbrella, DUO, ISE, Next Generation Firewall, Secure Workload, XDR/SNA, SD-WAN, ACI
Responsibilities
Lead high-impact workshops, Expert-Insight-Series sessions, and Accelerators for diverse customer needs; Accelerate value realization by applying validated adoption frameworks to bridge the gap between purchasing and achieving business outcomes; Identify and mitigate adoption risks such as low technical usage or integration barriers; Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps; Guide customers on strategic and tactical decisions and lead architectural initiatives
Seniority
Senior, hands-on IC