Customer Experience Customer Success Specialist
Core
Ensures software adoption and value realization for large enterprise customers by leveraging AI-driven insights to tailor adoption strategies and drive renewals.
Role type
Senior Customer Success Specialist (Technical Adoption & Evangelism)
Builds
Technical Adoption Plans (TAPs), 1:many technical enablement series, and trusted advisory relationships for strategic accounts.
Domain
Networking infrastructure, AI-driven analytics, enterprise software adoption
Deliverable
production ML models
Required skills
Strategic adoption planning, AI analytics integration, complex enterprise deployment management, technical evangelism, cross-functional leadership, stakeholder management, workshop facilitation, product feedback loop management, lab design and execution, mentorship
Preferred skills
Expert-level industry certifications (e.g., CCIE), experience with Cisco technologies, knowledge of secondary architectures
Technologies
Cisco technologies, AI models, telemetry systems, multi-domain network architectures
Responsibilities
Develop and orchestrate Technical Adoption Plans (TAPs) aligned with customer goals; lead customized technical enablement initiatives like executive briefings and workshops; act as a trusted advisor to senior customer leaders; design and run complex labs to de-risk deployments; mentor senior IC talent and team leads; collaborate with Product teams to drive usability enhancements based on field signals.
Seniority
Senior, hands-on IC with strategic planning and mentorship responsibilities
