Customer Experience Customer Success Specialist
Core
Ensures software adoption and value realization for large enterprise customers by leveraging AI-driven insights to tailor adoption strategies and drive renewals.
Role type
Senior Customer Success Specialist (Technical Adoption & Evangelism)
Builds
Technical Adoption Plans (TAPs), 1:many enablement series, and trusted advisory relationships for strategic accounts.
Domain
Networking infrastructure, AI analytics, and enterprise software adoption.
Required skills
Strategic technical adoption planning, AI analytics integration, complex enterprise deployment management, executive stakeholder engagement, technical enablement workshop leadership, product feedback loop management, cross-functional GTM collaboration, multi-site lab design, mentoring senior talent.
Preferred skills
Expert-level industry certifications (e.g., CCIE), deep knowledge of secondary architecture products, experience with advanced telemetry models.
Technologies
Cisco technologies, AI analytics models, advanced telemetry systems, multi-domain network simulation tools.
Responsibilities
Develop and orchestrate Technical Adoption Plans (TAPs) aligned with customer goals; lead customized technical enablement initiatives like executive briefings and architecture workshops; act as a technology evangelist to influence executive decision-making and drive product improvements; manage adoption across multiple stakeholders and teams; mentor senior IC talent and team leads.
Seniority
Senior, hands-on IC with strategic planning and mentorship responsibilities.