Senior Representative, Customer Service Operations
Core
Providing outsourced medical billing, reimbursement, and customer service operations for Cardinal Health's customers.
Role type
Senior Customer Service Operations Representative
Builds
Customer accounts, order fulfillment, and post-sales support
Domain
Healthcare / Medical Billing & Reimbursement
Required skills
Contract administration, order fulfillment, problem/dispute resolution, invoicing, account management, sales support, process improvement, cross-functional collaboration
Preferred skills
MS Office Suite, 3-6 years experience, strong communication, attention to detail
Responsibilities
Manage customer account activity including orders, backorders, and product change requests; Resolve complaints and incidents; Support sales representatives with account analysis; Collaborate with Supply Chain, Finance, and Operations teams; Identify customer trends to optimize operational performance.
Seniority
Senior, hands-on IC