Coordinator, Individualized Care
Core
Handle inbound calls, resolve patient/physician inquiries, and process new applicants for specialty pharmaceutical therapies.
Role type
entry-level customer support coordinator
Builds
patient onboarding and therapy access workflows
Domain
specialty pharmaceuticals / patient support
Deliverable
client delivery
Required skills
telephone communication, data entry, adverse event documentation, multi-tasking, basic computer literacy
Preferred skills
pharmacy technician certification, call center experience
Technologies
proprietary software, Microsoft systems, telephony
Responsibilities
handle inbound calls with one-call resolution, manage inbound faxes, investigate and resolve patient/physician inquiries, enter data into proprietary software, place outbound follow-up calls, interact with patient referral sources, communicate with external constituents (physician offices, pharmacies), document and submit adverse events
Seniority
entry-level, individual contributor