Digital Employee Experience Senior Engineer, IT Client Services
Core
Strategic leader and Product Owner for Cardinal Health's Digital Employee Experience (DEX) transformation, focusing on improving employee productivity, reducing digital friction, and modernizing IT service delivery through data, automation, and AI.
Role type
Senior Product Owner / Strategic Transformation Leader
Builds
DEX analytics platform, experience campaigns, and proactive support models
Domain
Enterprise IT / Digital Employee Experience / Endpoint Management
Required skills
DEX Product Management, strategic roadmap development, stakeholder alignment, change management, data analysis, product backlog management, communication strategy
Preferred skills
Nexthink or TeamViewer experience, enterprise-wide program leadership, ServiceNow workflow automation, MS Office proficiency, translating business objectives to technical requirements
Technologies
Nexthink, TeamViewer, ServiceNow, MS Office
Responsibilities
Own and lead the DEX roadmap and governance processes; Lead a dedicated team of DEX analysts and experience specialists; Translate DEX insights into prioritized remediation initiatives; Partner with Client Engineering to govern change controls and release management; Develop and execute communication and adoption strategies for endpoint updates; Define and monitor KPIs related to employee productivity and digital experience scores
Seniority
Senior, hands-on IC with strategic leadership
