Genesys Cloud CX Engineer
Core
Configure, develop, and maintain Genesys Cloud CX platform solutions for voice, email, messaging, and IVR routing to support internal and external business needs.
Role type
Mid-level IC Genesys Cloud CX Engineer
Builds
Voice, email, message, and IVR routing solutions using Genesys Cloud Architect
Domain
Contact Center Technology / Customer Experience
Required skills
Genesys Cloud CX platform, Genesys Cloud Architect, CRM integrations (ServiceNow, Salesforce, SAP), call flow design, workflow automation, debugging, system configuration
Preferred skills
Documentation of system configuration, troubleshooting identity issues, translating business requirements to technical solutions
Technologies
Genesys Cloud CX, Genesys Cloud Architect, ServiceNow, Salesforce, SAP CRM
Responsibilities
Design and develop Genesys Cloud Architect flows for voice, email, message, and IVR routing; integrate with various CRM systems; troubleshoot platform and identity issues; document system configurations.
Seniority
Mid-level, hands-on IC
