Senior Analyst, IT Client Services
Core
Provides Tier 1-3 virtual and physical IT support for end users, warehouse technology, and enterprise systems at a medical distribution center.
Role type
Senior IT Client Services Analyst (Tier 1-3 Support)
Builds
End user productivity platforms, warehouse device management, and IT service solutions
Domain
Healthcare logistics / IT Infrastructure
Required skills
Hardware diagnostics and troubleshooting, Operating system configuration (Windows 10/11), Network configuration, Server interaction, Incident management, Asset management, Warehouse technology support (RF scanners, handheld terminals)
Preferred skills
Multi-platform environment support (Citrix, W365, AWS), Desktop security methodologies, Project management theory, Business acumen
Technologies
Windows 10, Windows 11, Citrix, Microsoft W365, AWS, Android, SOTI, Zebra printers, IWD/RF scanners
Responsibilities
Diagnose and resolve unique hardware, software, and OS problems; Configure, deploy, and maintain computer workstations, laptops, printers, and mobile devices; Address user tickets within documented service levels; Escalate unresolved issues to appropriate internal teams; Provide education and training to users to prevent problem reoccurrence
Seniority
Senior, hands-on IC