Analyst, IT Service Center
Core
Resolve customer/client technical issues and respond to inquiries in accordance with service level objectives, acting as a liaison between customers and IT to resolve business-related technology issues.
Role type
IT Service Desk Analyst
Builds
IT support services for end users and clients
Domain
Healthcare IT / Technical Support
Deliverable
client delivery
Required skills
Technical support, problem solving, analytical skills, remote control technologies, ITSM tools, Microsoft O365, User Account Management, Virtual Machines, Security Rights, Internal Business Applications
Preferred skills
Global IT Service Desk background, multi-vendor environment experience, technical certifications
Responsibilities
Handle technical concerns professionally, answer questions on system procedures and status, correlate business requirements to technology solutions, resolve incidents with end users and technology teams, document findings to facilitate appropriate responses, achieve KPI targets
Seniority
Mid-level, hands-on IC