Program Manager
Core
Manage success of relationships with assigned clients to achieve customer and Cardinal Health goals, resolving business and operational issues while building long-term trusted advisor relationships.
Role type
Senior Program Manager (Client & Operations)
Builds
Client program solutions, operational efficiency, and team performance in specialty pharmaceutical access and patient support.
Domain
Healthcare / Specialty Pharmacy / Pharmaceutical Services
Deliverable
client delivery
Required skills
Client relationship management, team leadership and mentorship, cross-functional coordination, program performance analysis, P&L understanding, conflict resolution, strategic planning, invoicing and payment terms management, process improvement.
Preferred skills
Pharmaceutical/healthcare industry client management, project management, information technology basics.
Technologies
Microsoft Office (Word, PowerPoint, Excel)
Responsibilities
Coach and mentor direct reports to maximize efficiency and develop future leaders; interact with clients to resolve inquiries and update on program performance; facilitate cross-functional coordination for account on-boarding, implementation, and post-launch; lead professional program status reporting including Quarterly Business Reviews; analyze program processes to improve efficiency and reduce client expenses; own client relationship as escalation point for operational issues; create client-facing reporting and analytics; manage team scheduling and Key Performance Indicators.
Seniority
Senior, hands-on IC with leadership responsibilities
