Analista Sr de Soporte Tecnico
Core
Provides advanced Tier 2 and Tier 3 technical support for end-user hardware, software, mobile devices, printers, conference room technology, warehouse technology, and enterprise applications.
Role type
Senior IT Client Services Analyst
Builds
Maintains end-user productivity platforms, resolves service outages, and supports technology rollouts and system upgrades.
Domain
Healthcare IT / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Advanced troubleshooting of PCs, laptops, peripherals, printers, mobile devices, and network connectivity; Windows OS and Microsoft 365 administration; Active Directory and identity management; Endpoint management; ITIL service management practices; Asset management and lifecycle control.
Preferred skills
CompTIA A+, Network+, Microsoft, Cisco, or ITIL certifications; Experience in manufacturing, distribution, or warehouse environments.
Technologies
Windows, Microsoft 365, Active Directory, Remote support tools, Collaboration platforms, Ticketing systems.
Responsibilities
Diagnose and resolve complex incidents and service requests; Install, configure, and upgrade laptops, desktops, and virtual desktop environments; Coordinate with internal teams and vendors to restore service; Create and maintain technical documentation and SOPs; Provide technical guidance and training to end users and team members; Participate in site projects, audits, and disaster recovery testing.
Seniority
Senior, hands-on IC