Apple Technical Advisor (Graduate / Early in Career)
Core
First point of contact for Cisco employees to resolve everyday technical issues on macOS and iOS devices via chat and phone.
Role type
Entry-level technical support specialist (Apple ecosystem)
Builds
Support services for Cisco global employees
Domain
IT Support / Consumer Technology
Deliverable
client delivery
Required skills
Troubleshooting macOS and iOS devices, Password reset and authentication support, Network connectivity and VPN access, Mobile Device Management (MDM) enrollment, Installing and configuring macOS and iOS applications, Setting up computer peripherals and basic networking hardware, Ticketing system documentation, Basic networking concepts
Preferred skills
IT or Apple technology certifications, Experience with IT ticketing systems, Understanding of standard workplace productivity tools, Phone and chat support proficiency, Problem-solving for non-technical users
Technologies
macOS, iOS, MDM, VPN, Ticketing systems
Responsibilities
Support global Cisco employees via chat and phone for Mac and iOS-related issues, Assist with setting up computer peripherals and basic networking hardware, Help coordinate hardware repairs or replacements, Accurately document support interactions using ticketing systems, Contribute ideas to improve support documentation and knowledge articles
Seniority
Entry-level / Graduate
