Microsoft 365 Engineer
Core
Provide time-sensitive support for software, hardware, conference room technology, and enterprise systems; design permanent solutions for escalated issues; maintain ownership of end-user productivity platforms and collaboration toolsets.
Role type
Senior Microsoft 365 Engineer (Enterprise Support & Automation)
Builds
Virtual environments, collaboration toolsets, and reliable support for end-user productivity platforms
Domain
Enterprise IT / Microsoft 365 Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 services (Exchange, Teams, SharePoint, Security, Compliance, Azure AD), PowerShell scripting, Active Directory, ITIL processes, cloud and on-premises operational support, complex troubleshooting, technical documentation, report creation
Preferred skills
ServiceNow, Jira, Zoom, Lucid, Box, Microsoft Excel data analysis, Cisco IronPort, SQL
Technologies
Microsoft 365, Exchange, Teams, SharePoint, Azure Active Directory, Active Directory, PowerShell, SQL, AdminDroid, Power BI, ServiceNow, Jira
Responsibilities
Resolve difficult technical issues through troubleshooting and analysis; lead projects and undertakings; provide technical advice on continuous improvements; create and present periodic and critical reports; coordinate with internal and external resources for user requests; maintain ownership of assigned end-user productivity platforms and address service outages
Seniority
Senior, hands-on IC
