Level 2 Microsoft 365 Specialist
Core
Provide expert support, training, and optimization of Microsoft 365 tools in a modern enterprise environment.
Role type
Level 2 Microsoft 365 Specialist
Builds
Optimized Microsoft 365 configurations and user adoption workflows
Domain
Enterprise IT / Microsoft 365
Deliverable
client delivery
Required skills
Troubleshooting escalated M365 issues, PowerShell scripting, Microsoft Intune management, Enterprise Data Management, data governance, UX principles, accessibility standards, bridging technical solutions with user needs
Preferred skills
Collaborating with Level 1 support, delivering tailored training, analyzing user feedback, configuring tools for organizational needs, implementing accessibility features, maintaining documentation, working with infrastructure teams
Technologies
Microsoft Teams, OneDrive, SharePoint, Exchange Online, Microsoft Intune, PowerShell
Responsibilities
Troubleshoot and resolve escalated issues across Microsoft 365 apps, Collaborate with Level 1 support teams, Deliver tailored training sessions and resources, Promote adoption of new features, Collect and analyze user feedback, Configure and optimize Microsoft 365 tools, Implement accessibility features, Maintain up-to-date documentation, Work closely with infrastructure teams
Seniority
Mid-level, hands-on IC
