Engineer III
Core
Final escalation point for complex Microsoft 365 incidents, problems, and service requests, analyzing and resolving critical issues impacting service availability and performance.
Role type
Senior IC Cloud Engineer (Microsoft 365)
Builds
Advanced configurations for Microsoft Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams environments.
Domain
Enterprise IT / Cloud Services / Microsoft 365
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft 365 architecture, PowerShell scripting, incident response, identity and access management, security compliance, automation, technical documentation
Preferred skills
MS-100, MS-101, MS-203, ITIL certifications
Technologies
Microsoft Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Azure Active Directory Premium, PowerShell
Responsibilities
Design and implement advanced configurations in Microsoft Exchange Online; Perform mailbox migrations and implement high-availability solutions; Lead resolution of complex SharePoint Online and OneDrive issues; Architect and optimize Microsoft Teams environments; Troubleshoot audio/video conferencing and integration issues; Design and implement advanced identity and access management solutions; Lead security incident response activities; Develop and implement advanced automation scripts; Mentor Level 1 and Level 2 support engineers
Seniority
Senior, hands-on IC