IT Support Expert Governance & Operations (m/w/d)
Core
IT Support Expert responsible for IT operations, governance, security, and continuity within a large enterprise environment.
Role type
Senior IT Operations & Governance Specialist
Builds
Stable, secure, and compliant IT services and infrastructure
Domain
Enterprise IT Operations, Security, and Governance
Required skills
IT Service Management (ITIL), Enterprise Application Administration, IT Governance, IT Security, Business Continuity, Asset Management
Preferred skills
Salesforce, ServiceNow
Technologies
Salesforce, ServiceNow
Responsibilities
Coordinate and manage operational IT processes according to Service Management standards; Administer and support business-critical applications like Salesforce CRM; Analyze incidents and document solutions for central IT applications; Coordinate and handle IT security incidents and continuity measures; Manage hardware, software, licenses, and assets throughout the lifecycle; Implement governance and compliance requirements and maintain audit documentation.