Business Technology Support Engineer
Core
Manage day-to-day IT tools, facilities, and security compliance for a global SaaS staff.
Role type
Business Technology Support Engineer (Corporate IT)
Builds
IT infrastructure, security controls, and user support for global staff
Domain
SaaS / Corporate IT
Deliverable
infrastructure
Required skills
Operating systems (Mac/Windows), scripting languages, GSuite, cloud automation, MDM, SaaS tools, hardware/software installation, network equipment configuration
Preferred skills
Vendor evaluation, process improvement, project coordination, user training, asset inventory management
Responsibilities
Develop and interpret organizational goals, policies, and procedures related to Corporate IT, info security and SOC II compliance; Review new vendors and work on process improvements; Purchase and coordinate delivery of IT equipment & maintain asset inventory; Maintain SaaS applications and licensing; Collaborate and communicate with technical leaders to ensure systems operate within security controls; Review project plans to plan and coordinate project activity; Train users on IT systems and provide technical support when issues arise; Assist with employee provisioning and deprovision.