Backoffice Manager Customer Service (m/w/d)
Hybrid
Core
Managing customer service operations across all channels, coordinating with external service providers, and driving process optimizations.
Role type
Backoffice Manager, Customer Service
Builds
Customer service processes and external vendor coordination
Domain
E-commerce / Customer Support
Deliverable
dashboards & analysis
Required skills
Customer service management, vendor coordination, process optimization, reporting, analytical thinking, Freshdesk, Shopify
Preferred skills
AI/automation tools, chatbot management, multilingual communication
Responsibilities
Handle customer inquiries across email, phone, and marketplace channels; coordinate with external service providers; escalate issues; optimize processes.
Seniority
Mid-level, hands-on manager
