Wireless Escalations Software Engineer (Hybrid)

5 Locations💼 Full-time💰 $137,000–$137,000🗓 2026-04-28 → 2026-07-31

Core

Technical resource for customer onboarding, escalation management, and field trial validation for Cisco Spaces location-based services platform.

Role type

Senior IC software engineer (customer-facing/escalations)

Builds

Cisco Spaces platform (location-based services, analytics, automation)

Domain

Enterprise IT / SaaS / Wireless infrastructure

Deliverable

client delivery

Required skills

technical onboarding, escalation management, SaaS support, complex troubleshooting, diagnostic tool development, cross-functional collaboration

Preferred skills

Artificial Intelligence (AI) technologies, wireless technologies, Cisco technologies and solutions

Technologies

Cisco Wireless infrastructure, Cisco Spaces

Responsibilities

Execute Proof of Value (PoV) initiatives and production rollouts, resolve complex high-level technical escalations, deploy and validate early field trial features, define and refine onboarding and support workflows, deliver expert training to Cisco Support structure

Seniority

Senior, hands-on IC

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About Cisco

Software Development95913San Jose, CA, USFounded 1984

Cisco is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all.