Engineer, Center of Excellence
Core
Lead technical enablement and strategy for Global Customer Services to improve support efficiency and product feedback loops.
Role type
Senior technical leader / Center of Excellence Engineer
Builds
Training materials, diagnostic tools, and product supportability features for customer-facing teams
Domain
Cloud Security / Zero Trust Networking
Deliverable
product features | dashboards & analysis
Required skills
Cloud Connector Technologies (ZCC) expertise, networking fundamentals, cloud security architecture, performance management, AI/ML fundamentals, cross-functional collaboration, process improvement
Preferred skills
AI-driven diagnostic tools, predictive analytics, automated knowledge-base systems, NPI process experience, industry-level certifications
Technologies
Zscaler Cloud Connector (ZCC), AI/ML frameworks, cloud security platforms
Responsibilities
Own technical leadership to enable customer teams across GCS, develop training material to address skill gaps, deliver technical training to SMEs, set strategy for reflecting customer voice into product teams, identify supportability gaps and develop tools to improve troubleshooting efficiency
Seniority
Senior, hands-on IC with strategic scope