Kundendienst-Disponent / Organisationstalent (m/w/d) – Lüftungstechnik
Core
Coordinating maintenance and service operations for the ventilation technology department, scheduling technicians, and managing customer service requests.
Role type
Senior Customer Service Dispatcher / Operations Coordinator
Builds
Efficient maintenance and service workflows for ventilation systems
Domain
Building technology / HVAC / Ventilation
Required skills
Technical understanding, organizational talent, structured work style, customer communication, process development
Preferred skills
Commercial or technical training, ability to understand technical relationships, openness to new technologies
Technologies
Digital applications, tablets, laptops
Responsibilities
Organize and coordinate maintenance and service area, plan and coordinate service technicians, monitor maintenance contracts and intervals, handle customer inquiries, serve as central contact for customers and technicians, create and track maintenance offers, maintain customer and plant data
Seniority
Mid-level, hands-on IC