Coordenador de Workplace e Serviços ao Usuário
Core
Supervise Workplace and Service Desk services to ensure standardized support, resource availability, and quality user experience for over 65,000 employees across 40 countries.
Role type
Senior IT Workplace and Service Desk Coordinator
Builds
IT support services, user experience, and workplace technology infrastructure
Domain
IT Operations / Workplace Management
Required skills
ITIL framework, ITSM tools, Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, SCCM, asset management, endpoint management, vendor contract management, SLA management, information security compliance, automation, self-service management
Preferred skills
Service Desk management, incident management, backlog prioritization, user experience improvement, team development, knowledge management
Technologies
Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, SCCM
Responsibilities
Supervise Workplace and Service Desk teams to ensure quality and SLA compliance; Manage incidents, requests, and backlog using metrics for prioritization; Oversee equipment lifecycle including acquisition, configuration, maintenance, and disposal; Coordinate endpoint management with Infrastructure and Security teams; Drive user experience improvements through automation and self-service; Manage vendor contracts, costs, and SLAs; Support onboarding, transfer, and offboarding processes; Develop team capabilities and standardization
Seniority
Senior, hands-on IC
