664/B - Experte Contact-Center (m/w/d)
Core
Designing and evolving contact center technologies, specifically focusing on routing and reporting systems for a banking digitalization platform.
Role type
Senior IC contact center technology engineer
Builds
Contact center routing and reporting solutions for banking clients
Domain
Banking / Contact Center Technology
Deliverable
production ML models
Required skills
Call center operations, ACD systems, VoIP network structures, Scripting languages, AI technologies, Virtualization, System documentation
Preferred skills
Banking domain knowledge, Customer orientation
Technologies
ACD, VoIP, Scripting languages, Virtualization
Responsibilities
Manage and evolve contact center technologies, Serve as technical expert for the customer interaction platform, Develop product features, Conduct analysis for problem resolution, Support operational units, Maintain system documentation
