655/B - Incident- / Auftragsmanager Servicecenter (m/w/d)
Core
Managing customer-oriented incident and order processing, monitoring and resolving service tickets, and coordinating external service providers for the Sparkassen financial group.
Role type
Senior Incident and Order Manager
Builds
Incident resolution workflows and service delivery for Sparkassen customers
Domain
Banking IT / Service Operations
Required skills
Incident management, ticket monitoring, process improvement, project support, external vendor coordination, documentation management
Preferred skills
IT infrastructure administration, SCOUT, KV-Editor, Command Web, SRP, Avaya Workplace, ITIL
Technologies
SCOUT, KV-Editor, Command Web, SRP, Avaya Workplace
Responsibilities
Handle and resolve customer service tickets, monitor and qualify incidents, identify process improvements, support customer projects, coordinate external service providers, maintain technical documentation
Seniority
Senior, hands-on IC