Apple Ads - Platform Operations Business Specialist
Core
Provide internal and external client support for Apple Ads systems and technical tools, investigating issues and leading support efforts with data and analysis.
Role type
Business Specialist (Operations)
Builds
Support solutions for Apple Ads customers and internal partners
Domain
Advertising technology / Digital advertising
Deliverable
dashboards & analysis
Required skills
Ad operations knowledge, technical issue investigation, data analysis, cross-functional coordination, policy enforcement, training development
Preferred skills
Search/Performance advertising experience, B2B advertising experience, Developer relations experience
Technologies
Apple Ads platforms, internal technical tools
Responsibilities
Provide internal and external client support for Apple Ads systems and technical tools, Investigate and solve technical issues, Lead support issues by providing data and analysis to Operations, Engineering and Product teams, Monitor, analyze, and report on support efforts to key internal partners, Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions, Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers
Seniority
Mid-level (3-5 years experience)
